Customer Charter

At BB7, we are dedicated to delivering exceptional consulting services with a commitment to transparency, professionalism, and client satisfaction. Our Customer Charter outlines our core values and the standards customers can expect when partnering with us:

Client-Centric Approach
We prioritise understanding the unique needs of our customers and tailor our solutions to ensure they align with their objectives. We will be flexible and adaptable in accommodating clients’ needs and will communicate swiftly and effectively where their aims may be unachievable, clearly explaining the reasons why.

Transparency
We believe in open communication. Throughout our engagement, Customers can expect clear and honest communication regarding project progress, timelines, and any challenges that may arise. We will respond in a timely manner to emails and phone calls received on a project.

Expertise and Innovation
Our team consists of highly skilled professionals who bring a wealth of experience and knowledge to the design and construction process. BB7 contribute extensively to British Standards committees trade bodies and focus groups ensuring that our customers are kept well informed of Fire and Façade industry developments and trends. We continuously strive to provide innovative solutions that enhance our service offerings to benefit our customers projects.

Confidentiality and Security
Customers business information is treated with the utmost confidentiality and secured through robust data protection measures. We always respect and safeguard Customers sensitive data.

Collaborative Partnership
We view our relationship with Customers as a true partnership. Regular collaboration ensures that we not only meet but exceed their expectations. Customer feedback is valued and integrated into our ongoing project lifecycle processes.

Timely Delivery
We understand the importance of deadlines. Our team is dedicated to delivering high-quality results within agreed-upon timelines. We will endeavour to do everything under our control to ensure that our reports and advice are delivered on schedule.

Quality Assurance
Rigorous quality control measures are ingrained into our Project Lifecycle processes. We will always aim to provide solutions that meet the highest standards of quality and content.

Adaptability
The construction industry is constantly evolving, and so must we. Our consultants are adept at adapting strategies to align with ever changing legislative environments, ensuring that the best possible advice is provided to our customers and the design teams working for them. By choosing BB7 you are not just selecting a consulting partner; you’re choosing a collaborative ally committed to your growth and success. Thank you for entrusting us with your business needs.

By choosing BB7, you are not merely selecting a consulting partner; you are embracing a collaborative ally dedicated to your growth and success. Thank you for entrusting us with your business needs.

We’re always looking to improve and grow as a team. Would you be interested in sharing any feedback or insights you have about our team dynamics or projects? Your perspective is valuable to us.